Manual release support
Get help with access, files, corrections, or refunds.
Email support@optimizeaeo.io. Include the order reference and product name, but never include payment credentials.
Included support
- Missing, expired, incomplete, or corrupt delivery.
- Questions about the delivered version, file list, recorded hashes, or opening the files in a previously confirmed application.
- Material corrections to the workbook or guide.
- Accessibility accommodation requests made before or after purchase.
Implementation consulting, site audits, content review, custom spreadsheet changes, legal advice, and guaranteed business or search outcomes are not included.
Refund process
- Email the order reference, product, problem, and requested resolution.
- We will first try to replace a missing or corrupt file or provide an agreed accessible alternative.
- If the delivered product is materially different from the description or remains unusable after that attempt, request a refund.
- Any rights that cannot legally be limited in your location still apply.
Because this is a digital product, change-of-mind refunds after successful delivery are not promised. Ask compatibility, accessibility, licensing, tax, or format questions before paying.
Corrections and versions
A correction may replace a file without changing the major version. A materially different system may be a later paid version. No future update entitlement is included unless the order reply says otherwise.